Terms and Conditions
Cancellation and no shows
We run small class sizes, and whilst we understand that things can happen, we are unable to assume the losses associated with unplanned events or circumstances.
We have a strict minimum of 7 days for cancellations. Bookings are transferred to others, however, no refund or credit will be offered under any circumstances.
Customers may request to cancel or change their booking using the contact form on the bookings page or via email. All information (Name, phone number, booking reference, date of the booking) must be provided before the cancellation cut off.
The booking has not been cancelled until you are notified. If you do not receive confirmation of the change or cancellation within 24 hours you must contact us immediately, as the initial request has not been received or there is an error in the contact information you provided. Please make sure you give us the correct email.
Vouchers sold by third parties or deal sites have strict expiry dates. The booking and the date of the class must be made within the validity period. A particular offer, voucher or deal period may be extended by a reseller, in such cases, the validity period will be extended accordingly. Such extensions are general for an offer, and not offered to individuals or particular vouchers, regardless of circumstances.
We have already extended vouchers for the 'remaining time' that was lost due to COVID, plus an additional three months. This means validity on some promotional vouchers has now expired.
If a voucher expired April 2020, you got the month remaining, plus 3 months from us as recognition that 2020/21 have been tough and hectic for many reasons. This 4 month period commenced when operations resumed in December 2020.
We have met all our obligations, plus we gave a three-month buffer. As COVID still continues to impact this and other businesses, we are not able to further extend- we don't have the capacity, resources or obligation to do so. Discounted vouchers always have a strict expiration, we met this period plus three months.
Continuing the business and maintaining our commitments and obligations to voucher holders has been something we are proud to have done. The three-month extension was the extra consideration we offered to everyone.
Please don't request special consideration. There is no easy way for us to reply to these requests. We committed to meeting our obligations and continuing the business, this has been a cost, and that is part of running a business. There must be a line in the sand, we made that date three months past the advertised expiration date.
We honoured all vouchers, plus three months.
Vouchers with the following expiration dates are no longer valid.
2019 and Earlier.
We believe everyone's circumstances are special. We are transparent with our cancellation and booking policies. Ultimately, individuals are responsible for dealing with the ups and downs they experience. Please don't ask us to make an exception.
We will treat cancellations due to suspected COVID-19 exposure on a case by case basis. Proof of testing and medical directive to isolate (pending test or medical certificate specifically stating COVID-19) Will be required.
If it can be shown that
a) You have taken a COVID-19 test and been directed to isolate
b) The results were not known by the class date ( we will use the DHSS reported average testing time)
c) You contacted us at the earliest possible point (The day you got tested at the latest)
We will accommodate rescheduling at a fee of $30/person on the booking. This covers the administration fees and partly offsets our losses. If a discount was applied to your original booking or voucher that will no longer apply.